Returns Policy & Checking your goods.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
You agree to open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 2 days of the delivery. If we are not notified of damage within 2 days we may be unable to claim from the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 2 days.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a 'cooling off period' which lasts 7 working days from the day after taking delivery.
Cancellation must either be in the form of facsimile, email and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused and in a re-saleable as new condition. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period, therefore any refund made will not include the true cost (not the advertised cost) of the delivery of the goods we incurred in order to supply such goods.